Shipping policy

Where we ship

We currently ship to addresses within 48 contiguous states of the United States. All orders ship from our location in Houston, Texas.

Processing time

In-stock orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

Shipping rates and delivery times

Shipping rates are calculated at checkout based on the weight, size and destination of your order. We ship with UPS and USPS. Once shipped, most orders arrive within 2–7 business days depending on your location and the service selected. Delivery estimates are provided by the carrier and are not guaranteed.

Batteries (LiPo / NiMH)

Lithium and other rechargeable batteries are regulated as hazardous materials and can only ship by ground service within the contiguous 48 states. We can't ship batteries to P.O. boxes, APO/FPO addresses, Alaska, Hawaii or U.S. territories, and orders containing batteries can't be upgraded to expedited (air) shipping. If your order includes a battery and a restricted address or service is selected, we'll contact you before shipping.

Large and oversized items

Large-scale vehicles and other oversized packages may require additional shipping charges, which are shown at checkout. Some oversized items can't ship to P.O. boxes.

Backorders and pre-orders

If an item on your order is backordered or a pre-order, we'll let you know the estimated ship date. You may cancel any unshipped backordered item at any time for a full refund of that item.

Shipping address

Please double-check your shipping address at checkout — we ship to the address you provide and can't reroute a package once it's in transit. Packages returned to us because of an incorrect or undeliverable address will be reshipped at the customer's expense, or refunded less the original shipping cost.

Lost, delayed or damaged packages

If tracking shows your package as delivered but you can't locate it, check with household members, neighbors and your building's mail area, then contact us — we'll open a trace with the carrier. If your package arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging so we can file a claim and get a replacement or refund moving. See our Refund Policy for details.