Refund policy

Returns

We accept returns within 30 days of delivery on most new, unused items. To be eligible, the item must be in the condition you received it — unopened, unused, uninstalled, and in its original packaging with all parts, manuals and accessories included. You'll also need your order number.

To start a return, email support@rchobbyshop.com with your order number and the item(s) you'd like to return. We'll reply with a return authorization and instructions on where to send your package. Returns sent without prior authorization may not be accepted.

Restocking fee

  • Unopened items in factory-sealed packaging: full refund of the item price.
  • Opened but unused items, complete with all contents and packaging: subject to a 15% restocking fee.
  • Items that have been used, run, installed, assembled or painted, or that are missing parts or packaging, cannot be returned.

Items that cannot be returned

Because of safety, shipping regulations and product integrity, the following items are final sale once the packaging has been opened:

  • LiPo, NiMH and other batteries, and battery chargers
  • Electronics — speed controls (ESCs), receivers, transmitters, servos, motors, lights and telemetry — once installed, plugged in or powered on
  • Bodies that have been painted, trimmed or cut, and decals that have been applied
  • Fuel, lubricants, adhesives, paints and other consumables
  • Special orders and items ordered in specifically for you
  • Clearance, open-box and final-sale items
  • Gift cards

Defective items and warranty

If something arrives defective or fails out of the box, contact us within 7 days of delivery and we'll work with you and the manufacturer to get it replaced or repaired. Defects that show up after use are handled under the manufacturer's warranty — Traxxas, Horizon Hobby and the other brands we carry each have their own warranty programs, and we're happy to help you start a claim and point you to the right contact.

Damaged or wrong items

Please inspect your order as soon as it arrives. If an item is damaged in transit, or you received the wrong item, contact us within 48 hours of delivery with photos of the item and the packaging so we can file a carrier claim and send a replacement or issue a refund. If the mistake was ours, we cover the return shipping.

Return shipping

Unless the return is due to our error, you're responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable, insured service — we can't refund items that are lost or damaged on their way back to us. Batteries must be shipped by ground service in accordance with carrier hazardous-materials rules.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days of receipt. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since your refund was approved, contact us at support@rchobbyshop.com.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order.

Order cancellations

Need to cancel? Contact us as soon as possible. Orders can be cancelled for a full refund as long as they haven't shipped. Once an order is in transit, it must go through the return process above.

Questions? Email support@rchobbyshop.com or call 832-288-4789.