After you order

• Your confirmation
• Shipped orders
• Store pickup
• If an item isn't on the shelf
• If something is wrong
• Returns
• Need a hand?

Your confirmation

As soon as you place an order you get a confirmation email with your order number and what you bought. Check it against your truck's model number; if anything looks off, contact us right away and we'll fix it before it ships.

Shipped orders

• In-stock orders leave in 1–2 business days from our shop in Houston, Texas, by UPS or USPS (we're closed Mondays).
• You get a tracking number by email the moment the package is on its way.
• Shipping is free on orders of $99 or more in the contiguous US. Under $99 it's $5.95 (orders under $25) or $8.95 (orders from $25 to $98.99). Big trucks ship free too, with no oversized surcharge.
• LiPo batteries travel by ground only, within the lower 48, so an order with a battery may take a day or two longer than a small parts order.
• High-value orders may need an adult signature at delivery, for your protection.
• Tracking says delivered but nothing's there? Check with household members, neighbors and your building's mail area first, then contact us and we'll open a trace with the carrier.

Full details are in our shipping policy.

Store pickup

• Choose Pick up at checkout. There's no minimum and no fee.
• Wait for the "ready" email before you come in; it usually arrives within 24 hours on days we're open.
• Bring your order confirmation and a photo ID. If someone else is picking up for you, email us their name ahead of time.
• We hold pickup orders for 14 days.
• Hours: Tuesday–Friday 10 AM–6 PM · Saturday 10 AM–5 PM · Sunday 12–5 PM · closed Monday. We're at 11261 Southwest Fwy, Houston, TX 77031.

If an item isn't on the shelf

We'll order it in and email you an expected date. You can cancel any item you haven't picked up yet for a full refund; just let us know.

If something is wrong

• Wrong part, or doesn't fit? Contact us with your order number and your truck's model number and we'll sort out the right part. Our model-number guide shows where to find it.
• Defective or dead on arrival? Contact us within 7 days of delivery and we'll work with you and the manufacturer to get it replaced or repaired. After that the manufacturer's warranty applies: Traxxas warranties its electronics against manufacturing defects for 30 days from purchase and repairs electronics for a flat rate after that; those claims go directly to Traxxas at 1-888-TRAXXAS (1-888-872-9927), and we're happy to help you get started.
• Package problems? Contact us with photos and we'll take it from there.

Returns

New, unopened items get a full refund within 30 days of delivery. Opened but unused items may carry a 15% restocking fee. Batteries, chargers, powered electronics and painted bodies are final sale once opened. The refund policy has the details and how to start a return.

Need a hand?

Contact us, call 832-288-4789, email support@rchobbyshop.com, or come in. We fix these daily, and we'd rather answer a question than process a return.