Shipping method selected corresponds to the number of days in transit, it does not include processing time. Processing time may increase the number of days for delivery. The shipping preference you choose does not guarantee the shipment or arrival date of your order, it only guarantees the service level provided by the carrier once the order ships.
Processing Information: Orders placed during normal business hours, Monday-Friday 8:00 a.m. to 5:00 p.m., are typically shipped within 24-48 hours of processing, excluding weekends and holidays. Based on stock allocation, non-warehoused items may take an additional 2-3 days.
You will be emailed your tracking or label number within 24-48 hours of shipment. You will be able to track it from that email or you may click the "Order Status" link at the bottom of our web page to view your order and track the shipment. Please be sure to utilize the tracking information so you know when to expect the package, this will help prevent theft and loss of product.
With multiple strategically located warehouses, we can ship most in-stock items to nearly anywhere in the continental United States within 2-3 business days.
Stock allocation at warehouses may affect shipping times.
Please inspect the parts immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions. WRONG ITEMS MUST BE REPORTED WITHIN 3 BUSINESS DAYS of receiving the order. No exceptions.
If delivery is refused then the buyer is responsible for the return shipping costs as well as the standard fees as shown on our Return Policy.
We make every effort to ship all products in a single shipment, but occasionally items are located in separate warehouses so there is a possibility that we may split your order into two shipments to have it delivered to you as quickly as possible. If for any reason we cannot ship one or more items due to a backorder we will notify you via email.
Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick it up and replace it. Please let us know immediately if you receive the wrong part by calling our Customer Service Desk at 1-877-595-8545. Replacements will be shipped based on the original shipping method.
LOST PACKAGE POLICY
On the rare occasion that a package is lost in transit, please contact us and we will start an inquiry with the shipping carrier. We ask you to allow a reasonable amount of time for delivery, then if you feel a package has been lost please contact us and we will begin the inquiry and/or claim. We reserve the right to wait up to 30 days from the inquiry date to determine if the package is actually lost. If proof of delivery can be obtained (i.e. the package shows delivery confirmation and/or was signed for) then no refund will be given.
Tracking information for each package is sent to the email address on your account, we ask that you track your packages so that you know when to expect delivery, this will help prevent theft and loss of product. You may also login to your account to view the shipping information. Once a package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. If your package is missing products that were shipped you must contact RC Hobby Shop (RCHS, LLC) within 24 hours so we can initiate a claim with the shipping carrier.
Click the "My Account" link near the shopping cart at the top of the screen and go to Order History. Be sure that all of the items in your order were shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your tracking shows a status of "delivered" but you did not receive the package please contact our customer service for assistance within 24 hours of package delivery. It is very important that we are contacted immediately if your package has been delivered but you did not receive it. We will contact the shipping company on your behalf and begin an investigation into the missing package. Please be aware that we cannot guarantee the outcome of the investigation and claim. The best practice is to track your package so you know when to expect delivery, this will help prevent theft.
SHIPPING TO A DIFFERENT ADDRESS
If you are paying with a credit card, we ship to the address where the credit card bill is sent every month (billing address). We may need to verify details and ask for additional information if you are shipping to an address other than your billing address, or if you are a first time customer. We try to avoid any delays but an order could be held 24-48 hours while additional verification is attempted. We reserve the right to ship an order to the credit card billing address that is verified by the credit card processor or the address that is verified on the PayPal transaction. Please refer to our Payment Info for additional information regarding payment.
If you pay through PayPal, then the shipping address must be confirmed by the PayPal transaction.
Ground Only Shipments
Lithium / Li-Po Batteries
Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air both domestically and internationally.
Due to these regulations, certain Lithium batteries may be restricted for sale to Alaska, Hawaii, Puerto Rico, Guam, Canada, and other International locations.
Due to the Watt-hour rating of the cell or battery, certain lithium batteries may be considered a hazardous or dangerous good item. Shipments requiring dangerous goods shipping documents are shipped via FedEx. FedEx Ground hazardous materials shipments may not be shipped to, from or within Hawaii or Alaska.
For a complete listing of Domestic zip codes where dangerous goods are not accepted by FedEx Express, please visit the following link http://images.fedex.com/us/services/pdf/DG_ZIPs_Not_Served.pdf.
Some of the products that RC Hobby Shop (RCHS, LLC) carries must be transported under ORM-D (Other Regulated Materials for Domestic transport). Shipping under ORM-D will subject the product to ship by UPS Ground, and cannot be shipped outside of the US. Such products include:
Non-Water Based Paint and Paint Thinner Aerosol Type Products
Glue / Adhesive / Accelerators / Debonder / Putty
Tire and Body Cleaners
Rocket Motors, Rocket Igniters, and Rockets
Rocket Motors, Rocket Igniters, and Rockets are classified as a “Toy Propellant Device” and can only be transported through Surface Mail with the US Postal Service’s Parcel Post. Rocket Motors and Rocket Igniters listed under the registered ID number below are able to be transported from RC Hobby Shop (RCHS, LLC).
Hazardous materials (HAZMAT) are only available via ground shipping.
ORM-D - Other Restricted Material
ORMD items can only be shipped via ground delivery. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. We cannot ship ORMD items to Alaska, Hawaii, Puerto Rico, Catalina Island, APO / FPO or international addresses at this time.
Products delivered to California residents may have a Prop 65 label. For more information on Proposition 65, please visit the websites below.
OEHHA Prop65 Information
Current Prop65 list
Items sold by RC Hobby Shop (RCHS, LLC), and shipped to certain destinations in the United States are subject to tax.
Sales tax on items sold by RC Hobby Shop (RCHS, LLC) is assessed in accordance with the respective state tax laws. In Illinois, California, and Colorado, local law requires assessing the tax by applying taxes to both the items sold and the shipping charges.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RECEIPT OR PROOF OF PURCHASE REQUIRED
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached, and without any modifications or alterations.
May be returned, if unused, within 30 days of the purchase date and must be in the original factory-sealed wrapping for a full refund.
Open boxes may be exchanged if unused for a Store Credit.
Parts and accessories, if unused, may be returned within 15 days in the original factory wrap for full refund. After 15 days and up to 30 day days, store credit may be issued.
Parts in gently opened packages may be returned within 15 days with a 15% restocking fee / or returned for store credit only.
No refunds on used items or items without original packaging.
COMPLETER PACKS PARTIAL RETURNS:
Partial discount will be applied to item(s) returned only and not item(s) kept.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached, and without any modifications or alterations.
Customer will be responsible for shipping costs of returned items. Shipping costs are non-refundable. If a refund for product(s) is issued, the cost of return shipping will be deducted from refund.
To return an item, please fill out a Return Merchandise Authorization (RMA) form on our Returns page at www.rchobbyshop.com/RMA/. After receiving an RMA number, place the item securely in its original packaging along with the return form we provide you and mail your return to the following address:
RC Hobby Shop
11261 SW Fwy
Houston, TX 77031
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Refunds are for the cost of product only. Shipping and handling fees are non-refundable.
Returned items must include original contents and packaging.
RC Hobby Shop (RCHS, LLC) does not accept or re-sell any used products.
Returns that do not meet the above conditions will not be accepted.
The following items cannot be returned:
- Opened & Used or showing any signs of Tampering or Modification
- For defective products, please contact the Manufacturer directly.
- Any item that has been used – this includes:
- THE RETURN OF BATTERIES THAT HAVE BEEN CHARGED OR USED IN ANY WAY Kits with a broken protective seal.
- The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise.
- Special Orders
- Radios must be returned with unmounted servos and switch harness.
- Electronics- This includes any stand alone or installed electronics. If you feel that the electronics you've purchased are defective, please refer to the manufacturer’s warranty coverage.
If delivery is refused or returned as undeliverable then the buyer is responsible for the return shipping costs as well as the standard return fees as shown above.
Please do not open a PayPal or Credit Card dispute against the order as that will signiﬁcantly slow down any possible resolutions for the situation.
RECEIVING DAMAGED SHIPMENTS OR INCORRECT ITEMS:
If your package was damaged in transit, please take photos immediately and contact an RC Hobby Shop (RCHS, LLC) representative. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions. WRONG ITEMS MUST BE REPORTED WITHIN 5 BUSINESS DAYS of receiving the order. No exceptions. Please keep all packaging (box, packing paper, etc.) for veriﬁcation purposes. We will most likely request that the damaged product(s) be shipped back to us for veriﬁcation. RC Hobby Shop (RCHS, LLC) may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
NOTE: RC Hobby Shop (RCHS, LLC) is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given.
LOST PACKAGE CLAIMS:
If you have not received your order, and feel your package may be lost, please contact us.
Please allow us 3-5 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
Do not return products containing fuel, lithium polymer batteries or other hazardous materials.
All items should be packed to assure no damage is incurred during shipping. RC Hobby Shop (RCHS, LLC) is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by RC Hobby Shop (RCHS, LLC) (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking.
Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of RC Hobby Shop (RCHS, LLC).
Collateral damage is NOT covered by manufacturer's warranty.
When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included.
We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Returns sent COD will not be accepted.
If you receive an item that is damaged or defective, please contact Customer Service immediately by phone, email, or Facebook Messenger. Every manufacturer's policy is diﬀerent; in some situations, the manufacturer or supplier may prefer to handle the issue directly and RC Hobby Shop (RCHS, LLC) will not be able to oﬀer you a solution as per our business agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.
You can find the contact info for all the brands we carry on our “Warranty Info” page at www.rchobbyshop.com/warranty-info/
Please note: RC Hobby Shop reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.
If you have any questions concerning our return policy, please contact us at: [email protected]
WE DO NOT ACCEPT ANY RETURNS AFTER 30 DAYS FROM PURCHASE