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Customer Support

Defective Merchandise & Warranty Information:

Products are warranted solely by the manufacturer and contacting them is the best way to resolve any issues you may have with their products. Most manufacturers require that you contact them directly. Warranties are subject to expiration dates and policies set by the manufacturer. Please note that you will need a copy of your original receipt, which can be obtained through your online account at www.rchobbyshop.com (RCHS, LLC) or we are happy to email a copy to you. Please note, some manufacturers will not honor warranty claims for customers outside of the USA and Canada, please refer to the product manual for more information. If you can't find the manufacturer information on this page please be sure to let us know, we will be happy to direct you.

 

Airtronics

18480 Bandilier Circle  | Fountain Valley, CA 92708

203-431-9000

[email protected]

 

AKA Racing

25703 Jefferson Ave Ste 23  | Murrieta, CA 92562

951-677-2500

http://www.raceaka.com/

 

Align /Assurance R/C USA 

3626 Briggeman Drive    |   Los Alamitos, CA 90720

562-598-4700

[email protected]

http://www.alignrcusa.com

 

AquaCraft

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.aquacraftmodels.com/

 

ARRMA

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.arrma-rc.com/

 

Associated

26021 Commercentre Dr  | Lake Forest, CA 92630

855-721-0266

https://www.teamassociated.com/support/

 

Atomik

14028 N. Ohio Street | Rathdrum, ID 83858

800-705-0620

http://www.atomik-rc.com

 

Axial

8 Goodyear, Suite 125  | Irvine, Ca 92618

877-642-9425

[email protected]

http://www.axialracing.com/

 

Blade

8 Goodyear, Suite 125  | Irvine, Ca 92618

877-504-0233

http://www.bladehelis.com/about/contact.aspx

http://www.bladehelis.com

 

Castle Creations

235 S Kansas Ave  | Olathe, KS 66061

913-390-6939

http://www.castlecreations.com/contact-service

http://www.castlecreations.com/

 

CEN Racing  Genka Trading Company

15332 E. Valley Blvd    | City Of Industry, CA 91746

[email protected]

http://www.cenracing.com/

 

Dubro

PO Box 815  |  480 Bonner Road   |   Wauconda, IL 60084

800-848-9411

https://www.dubro.com/pages/contact-us

http://www.dubro.com/

 

Dumas

909 East 17th Street  | Tucson, AZ 85719

800-458-2828

[email protected]

http://www.dumasproducts.com/

 

DuraTrax

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

http:/duratrax.com/support.php

http://www.duratrax.com/

 

Dynamite

4105 Fieldstone Road  | Champaign, IL 61822

877-504-0233

http://www.dynamiterc.com

 

E-Flite

4105 Fieldstone Road  | Champaign, IL 61822

877-504-0233

http://www.e-fliterc.com

 

Estes

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

http://protoquad.hobbico.com/service.php

http://www.estesrockets.com/

 

FlightPower

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

[email protected]

 

FlyZone

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

https://flyzoneplanes.com/service.php

http://www.flyzoneplanes.com

 

Futaba

3002 N. Apollo Drive, Suite #1  | Champaign, Il 61822

217-398-8970

https://www.futabarc.com/contact.php

http://www.futaba-rc.com/

 

G-Made

412 S Wilton Pl. Suite202    |  Los Angeles, CA 90020

213-281-5628

http://www.gmade.net/

 

Goldberg

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.carlgoldbergproducts

 

Great Planes

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.greatplanes.com/

 

Hangar 9

4105 Fieldstone Road  | Champaign, IL 61822

217-355-9511

http://www.hangar-9.com

 

Heli-Max

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.helimax-rc.com/

 

Hitec   Hitec RCD USA, Inc

12115 Paine Street   |  Poway, CA 92064

858-748-6948

[email protected]

http://www.hitecrcd.com/

 

Hobbico

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.hobbico.com/

 

Hobby Gear HRP

2371 South 3600 West   | West Valley City, UT 84119

800-622-7223

 

HobbyZone

4105 Fieldstone Road  | Champaign, IL 61822

877-504-0233

[email protected]

 

Hot Bodies

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.hpiracing.com/?hb

 

HPI Racing

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.hpiracing.com/

 

Hubsan

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

Integy

4010 Valley Blvd #110  | Walnut, CA 91789

[email protected]

http://www.integy.com

 

Jaco

600 Shenandoah Ave  | Elkton, VA 22824

540-298-0446

[email protected]

 

JConcepts

15370 Cr 565a Ste. C  | Groveland, FL 34736

352-241-4976

[email protected]

 

JR Radios

4105 Fieldstone Road  | Champaign, IL 61822

217-355-9511

http://www.jrradios.com

 

Kimbrough

1322 Bell Avenue , Unit 1-C  | Tustin, CA 92780

714-258-7425

http://www.kimbroughracingproducts.com

 

Kyosho Corporation

20322 Valencia Circle  | Lake Forest, CA 92630-8158

800-716-4518

http://www.kyoshoamerica.com

 

Losi

4710 E. Guasti Road | Ontario, CA 91761

877.504.0233

[email protected]

http://www.losi.com/

 

Lunsford Racing

2500 Three Lakes Road , Suite A  | Albany, OR 97322

541-928-0587

https://www.lunsfordracing.com/

 

McCoy

2117 North 2nd Avenue  | Upland, CA 91784

909-982-3888

 

MIP   Moore's Ideal Products

830 W. Golden Grove Way  |  Covina, CA 91722

626-339-9007

http://www.miponline.com/

 

Motor Saver Filters

PO Box 2795  | Fallbrook, CA 92088

951-567-3033

http://www.motorsaverfilters.com/

 

MRC

PO Box 6312  | Edison, NJ 08818

732-225-6144

[email protected]

http://www.modelrectifier.com/

 

MRP  HRP

2371 South 3600 West   |  West Valley City, UT 84119

800-622-7223

http://www.racers-edge.com/

 

Muchmore Racing

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.muchmoreusa.com/

 

Mugen

20525 Crescent Bay Drive  | Lake Forest, CA 92630

949-707-5607

[email protected]

http://www.mugenracing.com/

 

Multiplex

12115 Paine Street  | Poway, CA 92064

858-748-6948

http://www.multiplexusa.com/

 

Novak

17032 Armstrong Avenue  | Irvine, CA 92614

949-833-8873

[email protected]

 

O.S. Engines

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.osengines.com/

 

O'Donnell Racing

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.odonnellracing.com

 

Ofna

7 Vanderbilt  | Irvine, CA 92618

949-586-2910

[email protected]

http://www.ofna.com/

 

Outerwears

12611 U.S. 131 | Schoolcraft, MI 49087

800-967-3450

http://www.outerwearsracing.com

 

Overdose Racing

PO Box 5900  | Brandon, MS 39047

Pactra

620 Buckbee Street  | Rockford, IL 61104

800-435-2942

http://www.testors.com/

 

Panther

1155 Stacy Ct  | Riverside, CA 92507

951-682-2861

http://panthertires.com/news/

 

ParkZone

4105 Fieldstone Rd  | Champaign, IL 61822

217-355-9511

http://www.parkzone.com

 

Parma

13927 Progress Parkway  | North Royalton, OH 44133

440-237-8649

http://www.parmapse.com/

 

Parrot

877-972-7768

http://www.parrot.com/usa/support/hotline/

 

Peak Racing

22601 La Palma Ave., Ste 104  | Yorba Linda, CA 92887

949-454-8854

 

Precision Racing

1906 Max Trade Center | 23 Luk Hop Street

+852 23740739

http://www.precisionrc.com/

 

Pro Boat

4105 Fieldstone Road  | Champaign, IL 61822

800-338-4639

http://www.proboatmodels.com/

 

Pro-Line

201 W Lincoln  | Banning, CA 92220

951-849-9781

[email protected]

http://www.pro-lineracing.com/

 

Protoform

PO Box 456  | Beaumont, CA 92223

909-849-9781

http://www.pro-lineracing.com/

 

Racers Edge HRP

2371 South 3600 West   |  West Valley City, UT 84119

800-622-7223

http://www.racers-edge.com/

 

Ram

229 East Rollins Road  | Round Lake Beach, IL 60073

847-740-8726

http://www.ramrcandramtrack.com/

 

Ramtech-RC

2040 S. Alma School Road Suite #1-191   | Chandler, AZ 85286

602-525-2643

http://www.ramtech-rc.com/

 

RB Innovations

PO Box 16  | Minoa, NY 13116

315-451-4440

http://www.RBINNOVATIONS.COM/

 

RB Products

5611 Colleyville Blvd #160  | Colleyville, TX 76034

817-876-9707

http://www.rb-usa.com/

 

RC Screwz

42774 Redfern  | Canton , MI 48187

734-765-8870

[email protected]

http://www.rcscrewz.com/

 

RD Logics

17360 Colima Road #355  | Rowland Heights, CA 91748

909-393-9568

http://www.rdlogics.com/

 

Redcat Racing

3145 East Washington Street  | Phoenix, AZ 85034

602-454-6445

[email protected]

http://www.redcatracing.com/Warranty-Form

 

Revell

1850 Howard, Unit A  | Elk Grove Village, IL 60007

800-833-3570

[email protected]

http://www.revell.com/

 

RJ Speed

5518 Carlton Dr  | Gainesville, GA 30506

770-534-3816

[email protected]

http://www.rjspeed.com

 

Robinson Racing

4968 Meadow View Drive  | Mariposa, CA 95338

559-692-2465

[email protected]

http://www.robinsonracing.com/

 

RPM

14978 Sierra Bonita Lane  | Chino, CA 91710

909-393-0366

[email protected]

http://www.rpmrcproducts.com

 

Savox Servos

No. 545 Sec3, Chang Yun Road | Hwa Tang Country ROC

04-7127199

http://www.savoxtech.com.tw/

 

Spaz Stix

P.O. Box 70717  | West Valley City, UT 84170

800-706-0690

[email protected]

http://www.spazstix.com

 

Spektrum

4105 Fieldstone Road  | Champaign, IL 61822

800-338-4639

http://www.spektrumrc.com/

 

ST Racing  STRC Trading Inc.

385 S. Lemon Ave. #E183  |  Walnut, CA 91789

[email protected]

http://www.teamstrc.com/

 

T.A. Emerald

1580 East Edinger Suite K  | Santa Ana, CA 92705

714-972-9200

 

Tactic

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

[email protected]

 

Tamiya

36 Discovery Way Suite 200  | Irvine, CA 92618

800-826-4922

[email protected]

http://www.tamiya.com/

 

Team Durango

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.team-durango.com/

 

Team Orion

20322 Valencia Circle  | Lake Forest, CA 92630

949-454-8854

[email protected]

http://www.teamorion.com/

 

Tekin

165 Commerce St.  | PO Box 2189

208-634-5559

[email protected]

http://www.teamtekin.com/

 

Tekno R/C

8680 Miralani Dr. #122  | San Diego, CA 92126

877-857-2872

[email protected]

http://www.teknorc.com/

 

THS Racing

93 Halstead Ave.  | Port Chester, NY 10573

914-933-0002

[email protected]

http://www.thsracing.com/

 

Thunder Power

4720 W. University Ave  | Las Vegas, NV 89103

702-228-8883

[email protected]

http://www.thunderpowerrc.com/

 

Thunder Tiger

3002 N. Apollo Drive, Suite 1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.thundertiger.com

 

Top Flite

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.top-flite.com/

 

TrakPower

3002 N. Apollo Drive, Suite #1  | Champaign, IL 61822

217-398-8970

[email protected]

http://www.trakpowerusa.com

 

Traxxas

1100 Klein Rd  | Plano, TX 75074

888-872-9927

[email protected]raxxas.com

http://www.traxxas.com/

 

Trinity

290 Springview Commerce Dr. Ste 4  | Debary, FL 32713

386-668-7771

http://www.teamtrinity.com/

 

Turtle Racing

6373 Alcock Drive  | Sand Creek, MI 49279

517-918-3448

[email protected]

http://www.turtleracingproducts.com

 

UpGrade R/C

25327 Avenue Stanford, Suite 110  | Valencia, CA 91355

661-259-8772

http://www.upgrade-rc.com/

 

Venom

14028 N Ohio St.  | Rathdrum, ID 83858

800-705-0620

[email protected]

 

W.S. Deans

10875 Portal Drive  | Los Alamitos, CA 90720

714-828-6494

[email protected]

http://www.wsdeans.com/

 

Wing Tote

14300 Cherry LaneCt Ste 106  | Laurel, MD 20707

301-725-6033

[email protected]

http://www.wing-tote.com

 

XXX Main Racing

PO Box 42198  | 128 Queen St South

905-816-1551

[email protected]

http://www.xxxmain.com/

 

Zap Adhesives

625 North 12th Street  | PO Box 1247

630-584-7616

[email protected]

 


 

VERY IMPORTANT:  Products that have been damaged or crashed from flying are not eligible for warranty or repair. Please be aware that many Helicopters and Quadcopters take a high skill level to be flown correctly, we are not liable for damages due to pilot error or product misuse.

No warranty service will be provided on products that have been flown, driven, or used in any way that prevents the products from being re-shelved and sold as “new”. Warranty service is intended to cover manufacturer defects out of the box - defects that prohibit the product from flying. If we deem that the merchandise has been used, crashed, abused, misused, or modified in any form, or has been damaged by water, dust, or other contaminants, we reserve the right to deny any returns, exchanges or warranty service.

If you feel your product falls within the warranty guidelines, please email the following information and a specialist will contact you within 24 business hours:

Send an email to [email protected]

  1. Name
  2. Original order number
  3. Product description or Product Code
  4. Describe the issue
  5. Attach picture(s) if possible

Remote controlled products and accessories can be very dangerous. Please read the operating manual before use. We can assume no responsibility for the correct use, installation, application, or maintenance of the products that we sell. No liability shall be assumed or accepted for any damages, losses, or costs resulting from the use of the products. Any claims arising from the operation, failure, or malfunctioning of the products will be denied.