Defective Merchandise & Warranty Information:
Products are warranted solely by the manufacturer and contacting them is the best way to resolve any issues you may have with their products. Most manufacturers require that you contact them directly. Warranties are subject to expiration dates and policies set by the manufacturer. Please note that you will need a copy of your original receipt, which can be obtained through your online account at www.rchobbyshop.com (RCHS, LLC) or we are happy to email a copy to you. Please note, some manufacturers will not honor warranty claims for customers outside of the USA and Canada, please refer to the product manual for more information. If you can't find the manufacturer information on this page please be sure to let us know, we will be happy to direct you.
Airtronics
18480 Bandilier Circle | Fountain Valley, CA 92708
203-431-9000
[email protected]
AKA Racing
25703 Jefferson Ave Ste 23 | Murrieta, CA 92562
951-677-2500
http://www.raceaka.com/
Align /Assurance R/C USA
3626 Briggeman Drive | Los Alamitos, CA 90720
562-598-4700
[email protected]
http://www.alignrcusa.com
AquaCraft
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.aquacraftmodels.com/
ARRMA
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.arrma-rc.com/
Associated
26021 Commercentre Dr | Lake Forest, CA 92630
855-721-0266
https://www.teamassociated.com/support/
Atomik
14028 N. Ohio Street | Rathdrum, ID 83858
800-705-0620
http://www.atomik-rc.com
Axial
8 Goodyear, Suite 125 | Irvine, Ca 92618
877-642-9425
[email protected]
http://www.axialracing.com/
Blade
8 Goodyear, Suite 125 | Irvine, Ca 92618
877-504-0233
http://www.bladehelis.com/about/contact.aspx
http://www.bladehelis.com
Castle Creations
235 S Kansas Ave | Olathe, KS 66061
913-390-6939
http://www.castlecreations.com/contact-service
http://www.castlecreations.com/
CEN Racing Genka Trading Company
15332 E. Valley Blvd | City Of Industry, CA 91746
[email protected]
http://www.cenracing.com/
Dubro
PO Box 815 | 480 Bonner Road | Wauconda, IL 60084
800-848-9411
https://www.dubro.com/pages/contact-us
http://www.dubro.com/
Dumas
909 East 17th Street | Tucson, AZ 85719
800-458-2828
[email protected]
http://www.dumasproducts.com/
DuraTrax
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
http:/duratrax.com/support.php
http://www.duratrax.com/
Dynamite
4105 Fieldstone Road | Champaign, IL 61822
877-504-0233
http://www.dynamiterc.com
E-Flite
4105 Fieldstone Road | Champaign, IL 61822
877-504-0233
http://www.e-fliterc.com
Estes
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
http://protoquad.hobbico.com/service.php
http://www.estesrockets.com/
FlightPower
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
[email protected]
FlyZone
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
https://flyzoneplanes.com/service.php
http://www.flyzoneplanes.com
Futaba
3002 N. Apollo Drive, Suite #1 | Champaign, Il 61822
217-398-8970
https://www.futabarc.com/contact.php
http://www.futaba-rc.com/
G-Made
412 S Wilton Pl. Suite202 | Los Angeles, CA 90020
213-281-5628
http://www.gmade.net/
Goldberg
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.carlgoldbergproducts
Great Planes
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.greatplanes.com/
Hangar 9
4105 Fieldstone Road | Champaign, IL 61822
217-355-9511
http://www.hangar-9.com
Heli-Max
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.helimax-rc.com/
Hitec Hitec RCD USA, Inc
12115 Paine Street | Poway, CA 92064
858-748-6948
[email protected]
http://www.hitecrcd.com/
Hobbico
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.hobbico.com/
Hobby Gear HRP
2371 South 3600 West | West Valley City, UT 84119
800-622-7223
HobbyZone
4105 Fieldstone Road | Champaign, IL 61822
877-504-0233
[email protected]
Hot Bodies
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.hpiracing.com/?hb
HPI Racing
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.hpiracing.com/
Hubsan
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
Integy
4010 Valley Blvd #110 | Walnut, CA 91789
[email protected]
http://www.integy.com
Jaco
600 Shenandoah Ave | Elkton, VA 22824
540-298-0446
[email protected]
JConcepts
15370 Cr 565a Ste. C | Groveland, FL 34736
352-241-4976
[email protected]
JR Radios
4105 Fieldstone Road | Champaign, IL 61822
217-355-9511
http://www.jrradios.com
Kimbrough
1322 Bell Avenue , Unit 1-C | Tustin, CA 92780
714-258-7425
http://www.kimbroughracingproducts.com
Kyosho Corporation
20322 Valencia Circle | Lake Forest, CA 92630-8158
800-716-4518
http://www.kyoshoamerica.com
Losi
4710 E. Guasti Road | Ontario, CA 91761
877.504.0233
[email protected]
http://www.losi.com/
Lunsford Racing
2500 Three Lakes Road , Suite A | Albany, OR 97322
541-928-0587
https://www.lunsfordracing.com/
McCoy
2117 North 2nd Avenue | Upland, CA 91784
909-982-3888
MIP Moore's Ideal Products
830 W. Golden Grove Way | Covina, CA 91722
626-339-9007
http://www.miponline.com/
Motor Saver Filters
PO Box 2795 | Fallbrook, CA 92088
951-567-3033
http://www.motorsaverfilters.com/
MRC
PO Box 6312 | Edison, NJ 08818
732-225-6144
[email protected]
http://www.modelrectifier.com/
MRP HRP
2371 South 3600 West | West Valley City, UT 84119
800-622-7223
http://www.racers-edge.com/
Muchmore Racing
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.muchmoreusa.com/
Mugen
20525 Crescent Bay Drive | Lake Forest, CA 92630
949-707-5607
[email protected]
http://www.mugenracing.com/
Multiplex
12115 Paine Street | Poway, CA 92064
858-748-6948
http://www.multiplexusa.com/
Novak
17032 Armstrong Avenue | Irvine, CA 92614
949-833-8873
[email protected]
O.S. Engines
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.osengines.com/
O'Donnell Racing
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.odonnellracing.com
Ofna
7 Vanderbilt | Irvine, CA 92618
949-586-2910
[email protected]
http://www.ofna.com/
Outerwears
12611 U.S. 131 | Schoolcraft, MI 49087
800-967-3450
http://www.outerwearsracing.com
Overdose Racing
PO Box 5900 | Brandon, MS 39047
Pactra
620 Buckbee Street | Rockford, IL 61104
800-435-2942
http://www.testors.com/
Panther
1155 Stacy Ct | Riverside, CA 92507
951-682-2861
http://panthertires.com/news/
ParkZone
4105 Fieldstone Rd | Champaign, IL 61822
217-355-9511
http://www.parkzone.com
Parma
13927 Progress Parkway | North Royalton, OH 44133
440-237-8649
http://www.parmapse.com/
Parrot
877-972-7768
http://www.parrot.com/usa/support/hotline/
Peak Racing
22601 La Palma Ave., Ste 104 | Yorba Linda, CA 92887
949-454-8854
Precision Racing
1906 Max Trade Center | 23 Luk Hop Street
+852 23740739
http://www.precisionrc.com/
Pro Boat
4105 Fieldstone Road | Champaign, IL 61822
800-338-4639
http://www.proboatmodels.com/
Pro-Line
201 W Lincoln | Banning, CA 92220
951-849-9781
[email protected]
http://www.pro-lineracing.com/
Protoform
PO Box 456 | Beaumont, CA 92223
909-849-9781
http://www.pro-lineracing.com/
Racers Edge HRP
2371 South 3600 West | West Valley City, UT 84119
800-622-7223
http://www.racers-edge.com/
Ram
229 East Rollins Road | Round Lake Beach, IL 60073
847-740-8726
http://www.ramrcandramtrack.com/
Ramtech-RC
2040 S. Alma School Road Suite #1-191 | Chandler, AZ 85286
602-525-2643
http://www.ramtech-rc.com/
RB Innovations
PO Box 16 | Minoa, NY 13116
315-451-4440
http://www.RBINNOVATIONS.COM/
RB Products
5611 Colleyville Blvd #160 | Colleyville, TX 76034
817-876-9707
http://www.rb-usa.com/
RC Screwz
42774 Redfern | Canton , MI 48187
734-765-8870
[email protected]
http://www.rcscrewz.com/
RD Logics
17360 Colima Road #355 | Rowland Heights, CA 91748
909-393-9568
http://www.rdlogics.com/
Redcat Racing
3145 East Washington Street | Phoenix, AZ 85034
602-454-6445
[email protected]
http://www.redcatracing.com/Warranty-Form
Revell
1850 Howard, Unit A | Elk Grove Village, IL 60007
800-833-3570
[email protected]
http://www.revell.com/
RJ Speed
5518 Carlton Dr | Gainesville, GA 30506
770-534-3816
[email protected]
http://www.rjspeed.com
Robinson Racing
4968 Meadow View Drive | Mariposa, CA 95338
559-692-2465
[email protected]
http://www.robinsonracing.com/
RPM
14978 Sierra Bonita Lane | Chino, CA 91710
909-393-0366
[email protected]
http://www.rpmrcproducts.com
Savox Servos
No. 545 Sec3, Chang Yun Road | Hwa Tang Country ROC
04-7127199
http://www.savoxtech.com.tw/
Spaz Stix
P.O. Box 70717 | West Valley City, UT 84170
800-706-0690
[email protected]
http://www.spazstix.com
Spektrum
4105 Fieldstone Road | Champaign, IL 61822
800-338-4639
http://www.spektrumrc.com/
ST Racing STRC Trading Inc.
385 S. Lemon Ave. #E183 | Walnut, CA 91789
[email protected]
http://www.teamstrc.com/
T.A. Emerald
1580 East Edinger Suite K | Santa Ana, CA 92705
714-972-9200
Tactic
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
[email protected]
Tamiya
36 Discovery Way Suite 200 | Irvine, CA 92618
800-826-4922
[email protected]
http://www.tamiya.com/
Team Durango
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.team-durango.com/
Team Orion
20322 Valencia Circle | Lake Forest, CA 92630
949-454-8854
[email protected]
http://www.teamorion.com/
Tekin
165 Commerce St. | PO Box 2189
208-634-5559
[email protected]
http://www.teamtekin.com/
Tekno R/C
8680 Miralani Dr. #122 | San Diego, CA 92126
877-857-2872
[email protected]
http://www.teknorc.com/
THS Racing
93 Halstead Ave. | Port Chester, NY 10573
914-933-0002
[email protected]
http://www.thsracing.com/
Thunder Power
4720 W. University Ave | Las Vegas, NV 89103
702-228-8883
[email protected]
http://www.thunderpowerrc.com/
Thunder Tiger
3002 N. Apollo Drive, Suite 1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.thundertiger.com
Top Flite
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.top-flite.com/
TrakPower
3002 N. Apollo Drive, Suite #1 | Champaign, IL 61822
217-398-8970
[email protected]
http://www.trakpowerusa.com
Traxxas
1100 Klein Rd | Plano, TX 75074
888-872-9927
[email protected]
http://www.traxxas.com/
Trinity
290 Springview Commerce Dr. Ste 4 | Debary, FL 32713
386-668-7771
http://www.teamtrinity.com/
Turtle Racing
6373 Alcock Drive | Sand Creek, MI 49279
517-918-3448
[email protected]
http://www.turtleracingproducts.com
UpGrade R/C
25327 Avenue Stanford, Suite 110 | Valencia, CA 91355
661-259-8772
http://www.upgrade-rc.com/
Venom
14028 N Ohio St. | Rathdrum, ID 83858
800-705-0620
[email protected]
W.S. Deans
10875 Portal Drive | Los Alamitos, CA 90720
714-828-6494
[email protected]
http://www.wsdeans.com/
Wing Tote
14300 Cherry LaneCt Ste 106 | Laurel, MD 20707
301-725-6033
[email protected]
http://www.wing-tote.com
XXX Main Racing
PO Box 42198 | 128 Queen St South
905-816-1551
[email protected]
http://www.xxxmain.com/
Zap Adhesives
625 North 12th Street | PO Box 1247
630-584-7616
[email protected]
VERY IMPORTANT: Products that have been damaged or crashed from flying are not eligible for warranty or repair. Please be aware that many Helicopters and Quadcopters take a high skill level to be flown correctly, we are not liable for damages due to pilot error or product misuse.
No warranty service will be provided on products that have been flown, driven, or used in any way that prevents the products from being re-shelved and sold as “new”. Warranty service is intended to cover manufacturer defects out of the box - defects that prohibit the product from flying. If we deem that the merchandise has been used, crashed, abused, misused, or modified in any form, or has been damaged by water, dust, or other contaminants, we reserve the right to deny any returns, exchanges or warranty service.
If you feel your product falls within the warranty guidelines, please email the following information and a specialist will contact you within 24 business hours:
Send an email to [email protected]
- Name
- Original order number
- Product description or Product Code
- Describe the issue
- Attach picture(s) if possible
Remote controlled products and accessories can be very dangerous. Please read the operating manual before use. We can assume no responsibility for the correct use, installation, application, or maintenance of the products that we sell. No liability shall be assumed or accepted for any damages, losses, or costs resulting from the use of the products. Any claims arising from the operation, failure, or malfunctioning of the products will be denied.
